Customer Service Center Executive
Be a part of revolutionary change
At PMI, we’re totally transforming our business, and building our future on smoke-free products. With huge change, comes huge opportunity. Wherever you join us, you’ll get the possibility to dream up and deliver better, brighter solutions and the space to move your career forward in different directions.
Customer Care at PMI is dynamic, diverse and disruptive.
There’s something new to learn every single day: changes to integrate and challenges to conquer.
What will you do:
- Contribute in Customer Care strategy development,planning and deployment of activities and processes in line with effective business model.
- Involve and closely collaborate with other business functions to achieve business goals and perform lean, highquality execution in Customer Care
- Coordinate 3 rd party contact centre team: Make sure that the quality of services received correspond to business needs and internal standards
- Ensure that meaningful & accurate communication flow is developed for call center team to ensure they are always up to date with market activities.
- Ensure monthly maintenance of Global/Local Talking points in contact center, enabling them to consistently handle customer inquiries & complaints across service touchpoints;
- Develop functional trainings in order to ensure successful implementation and compliance of the processes in the field.
- Assist contact centre team in case they need additional support
- Gain consumer insights and provide inputs to other departments
- Ensure that customer care related objectives and KPIs are in line with agreed targets
- Ensure that all operational activities are executed in compliance with applicable laws, marketing code guidelines and PMI procedures.
If you have:
- University degree
- Minimum 2 years of experience in Customer Care,Customer Service or similar roles
- 3rd party management or team leading experience
- Advanced knowledge of Excel
- Analytical mindset with good organizational skills
- Strong communication skills
- Active driver’s license will be considered as an advantage
- Fluency in English and local language
- Understand and inspire others,
- Embrace uncertainty,
- Put high focus on customer needs and look for new way to create value for them
Progress your career and APPLY until 20.04.2021.
Broj izvršilaca: 1
Datum objave: 14.04.2021.
Trajanje oglasa: 16 dana (ističe 30.04.2021. )
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