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16 mar
Rok prijave 20.03.2020


CFA 03-03/20 CANVAC Intern (One position)

Duty Station: Sarajevo, Bosnia and Herzegovina

Application Deadline: March 20, 2020

Position Title: CANVAC Intern (One position)

Contract type: Internship Contract for three months

Grade: Internship

Starting Date: as soon as possible

Reference Code: CFA 03-03/20

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment.
Applications from qualified female candidates are encouraged


Learning Objectives

[CANVAC Unit, IOM Sarajevo]

Under the direct supervision of the Sub-regional Coordinator, the intern will provide administrative support for the Canadian Visa Application Centre operated by IOM; particularly s/he will:

Core Functions/Responsibilities

  1. Support in Providing client service excellence to applicants at all times, in full compliance with the IRCC Statement of Work (SOW) and the IRCC Service Standards.
  2. Support CANVAC team in the provision of client information: distribution of application forms, checklists regarding visa requirements, and queue order through Queue Management System on reception desk and submission counter, as required; assist with telephone, e-mail, and chat inquiries from clients (including requirements for submitting visa applications and the location of client’s passport), providing timely and accurate information to clients; marketing and providing assistance to clients with Value Added Services including but not limited to Self-Service and Assisted Data Entry services.
  3. Provide Support for the in-charge staff in returning of passports, supporting documentation and visa decisions.
  4. Undertake all other tasks as may be assigned                                                                                                                                                                                                                    Terms of the Internship Placement

An internship with IOM does not create an entitlement to future employment with the Organization.                                                                                                                              During or after the internship, interns may apply and be recruited to a position for which they meet the required qualifications and experience. However, interns will not be regarded as internal candidates.
The internship is normally on a full-time basis. Part-time internships may also be accepted if this option meets the needs of the work department/division/office/unit as well as those of the intern. Interns working on a full-time basis are expected to work 40 hours per week in accordance with the working hours prevailing at the relevant duty station. Interns working on a part-time basis will work in accordance with a pre-determined work schedule.
Interns can transfer to another department/division/section within the same duty station if the intern, supervisor and the Human Resources Unit are in agreement. In the case of a transfer, the total duration of the internship at IOM may not exceed nine months.

Eligibility Requirements:

Applicants to IOM internships must, at the time of application, meet one of the following requirements: a) Be enrolled in the final academic year of a first university degree programme (minimum Bachelor’s level or equivalent); or b) Be enrolled in a graduate school programme (second university degree or equivalent, or higher); or c) Have graduated with a university degree and, if selected, must commence the internship within one year of graduation.
All applicants must be between 20 and 36 years of age.
Applicants should have a working knowledge (both oral and written) of English and dominant local languages.

Education & Experience

Completed secondary education required or bachelor’s degree in related fields.
Thorough knowledge of English
Ability to use own initiative and work under pressure with minimum supervision
Excellent computer skills – Word, Excel and Internet
Strong interpersonal and communication skills
Attention to detail and ability to organize
Self-motivated and objective driven

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:


Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies

Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

The appointment is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

How to apply

Interested candidates are invited to submit their application (IOM PHF – Personal History Form and motivation letter) electronically by email to: [email protected] referring to this advertisement nr (to be provided).

IOM CV Form – Personal History Form

Subject: CFA 03-03/20 CANVAC Intern (One position)


Applications must be received by March 20, 2020.

Posting period: March 06 – 20, 2020
Duty Station: Sarajevo
Closing Date: Friday, March 20, 2020
Language English

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