CWS/Bihac Program Team Leader

2 maj

Position: Temporary replacement (12 months)

CWS/Bihac Program Team Leader

Location: Bihać, BiH

Start date: July 1, 2023



Church World Service (CWS) is a nonprofit organization dedicated to creating a world where everyone has access to food, a voice, and a safe place to call home. CWS is committed to standing with and advocating for the most vulnerable people regardless of the circumstances they face. Through empowerment-focused initiatives, CWS works towards helping individuals achieve self-sufficiency, dignity, and security.

CWS Europe’s programs include empowering Roma women through literacy training, providing education and empowerment for Roma children, and promoting Renewable Energy Technology for the Rural Poor in countries like Georgia, Moldova, Bosnia and Herzegovina, and Serbia. CWS also provides humanitarian assistance to refugees from Ukraine in Moldova and supports refugees and migrants on their journey to a new life, offering safety and support in urban and camp locations worldwide.


Role description: As the Team Leader for the Bihac Program, your primary role will be to oversee and guide the field team in carrying out direct program activities under the migration program and the program of support to local communities. You will work closely with the CWS Europe regional office, partner organizations, civil society organizations, local and international NGOs, government bodies, and other stakeholders to ensure successful implementation of the programs’ portfolio.

Important note: This is a temporary replacement position with a one-year appointment (from 1 July 2023 to 30 June 2024), based in Bihac, Bosnia and Herzegovina. The employment period is 12 months, including a three-month probationary period, and the selected candidate is expected to be available for training and transfer of duties two weeks prior to the start of work.


As the Team Leader for the Bihac Program, your responsibilities will include:

  • Supervising and providing technical support to the field team in planning and implementing daily, weekly, and monthly activities;
  • Ensuring that CWS standards, policies, and methodology of work are understood and followed by the team;
  • Ensuring that children's rights are fully respected throughout the program;
  • Involving, consulting, and informing all program participants about program activities that concern them;
  • Participating in coordination meetings and maintaining communication and cooperation with other organizations and actors in the field;
  • Creating referral mechanisms involving local institutions and services of other organizations, and regularly updating them. Consulting with the regional office for any newly created situations;
  • Monitoring and assisting the field team in recording, evaluating, and reporting on activities to the regional office on a weekly basis or as requested;
  • Assisting team members in solving operational problems that may arise during program implementation;
  • Identifying needs and necessary resources for implementation of activities and informing the regional office;
  • Compiling and sending monthly reports to the regional office;
  • Monitoring social networks, Viber, WhatsApp, phone, email, etc. and registering gathered information;
  • Consulting and seeking approval from the regional office before giving any public statements or contacting the media;
  • Monitoring procurement of working materials and other necessities, as well as spending from dedicated budget lines, in collaboration with the regional office;
  • Archiving incoming invoices and personnel files of employees;
  • Ensuring that all materials used during activities or distributed as humanitarian aid are properly stored, and keeping records of distribution in a consistent format;
  • Making decisions that significantly change agreed tasks or program activities only in consultation with the regional office;
  • Monitoring local community projects in cooperation with the CWS Bihac Operations Manager, collecting data, documentation, and reports from the field related to the project;
  • Performing other tasks delegated by the regional office.


  • Experience: The ideal candidate should have a minimum of three years of experience working with an international or local NGO or related organization. Practical and academic experience in humanitarian issues, working with vulnerable populations, refugee-related contexts and/or child protection and support programs is highly desirable.
  • Education: Bachelor’s degree in Social Work, Sociology, Pedagogy, Psychology, Political science or Law is preferred. Experience of working within the social protection system is also desirable.
  • Language: The candidate must have spoken and written proficiency in English, and proficiency in another language/s is a plus.
  • Driving license: A clean driving record and a valid B category driving license are required.


To apply for the position, candidates are invited to send their Curriculum Vitae and a cover letter to [email protected] by May 15, 2023. Please note that all applications will be handled confidentially.

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