Klika is a software development company offering the very best in outsourcing and consulting services, while maintaining great working atmosphere. Thay take pride in our team and are very committed to attracting and retaining the best talents in the market and creating great working conditions for our team members. Thay are committed to helping our team members thrive in the field of their expertise, encouraging their personal growth, and creating conditions for them to lead a healthy and happy life inside and outside of office.
Klika is looking for a customer service oriented Customer Support Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firms’ front liner and you will solve basic technical problems and provide support for all assigned areas.
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
- Working experience in providing help desk support
- Proficiency in English
- Working knowledge of help desk software, databases and remote control
- Strong communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Information Technology, Computer Science or equivalent
- Positive attitude
Application and more informations you can find here.