Location: Sarajevo | Department: EU Operations | Reporting to: EU Office Director
Alfa Energy Group is an international energy consultancy based in London, with offices in Frankfurt, Chicago, and Sarajevo. We build business energy strategies for clients and keep them running. Our mission is to help clients find suitable energy and water supplies, and we guide them towards the best use of them.
The role of Junior Operations Analyst requires professionalism and enthusiasm to ensure success. Candidates need to have excellent Dutch verbal and written communication skills and good computer literacy. The role requires someone who is hardworking and self-motivated with the confidence and ambition to deliver success to both themselves and the group.
- Working closely with the Sales department, the EU Office Director and EU Commercial Manager, the EU Operations team, and external partners to achieve set goals
- Assist with delivering required services to European clients, namely in Dutch-speaking regions
- Review and test processes and templates to harmonise them so that they are in alignment with EU regions
- Participate in tendering processes for clients and their energy-related requirements.
- Account management and relationship management for clients with businesses in Dutch-speaking regions
- Handle after-sale activities internally and externally, activities such as providing support, query handling, tenders, and ongoing issues for clients in Dutch-speaking regions
- Proactively track and monitor all energy market regulations for Dutch-speaking regions
- Conduct tasks and procedures that relate to service delivery using in-house systems and software
- Continuously work on your personal development, namely skills in negotiation, public speaking, client-facing presentation, coaching, mentoring, project coordinating, and internal system skills
- Additional responsibilities as required by the team leader
Experience and Skills
- Excellent verbal and written communication skills in Dutch – Essential
- Good verbal and written communication skills in English – Essential
- Good knowledge of Microsoft Office (Word, Excel, MS Project) – Essential
- Keen eye for detail – Essential
- Problem-solver – Essential
- Organised – Essential
- Delivery-focused and results-oriented – Essential
- Acts with integrity – Essential
- Accountable – Essential
- Innovative – Essential
- Flexible and self-motivated – Essential
- Education background in economics/administration – Desirable
More information here.